Effective Date: 1 October 2026
Last Updated: 1 October 2026

Welcome to CLOTREE.

These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the CLOTREE website, including www.clotree.com, and any related digital services, features, applications, webpages, product listings, ordering facilities and customer-support services made available through the Platform (collectively referred to as the “Platform”).

CLOTREE is the e-commerce brand under which Mayank Das operates and sells products through the Platform.

For the purposes of these Terms:

• “CLOTREE”, “we”, “us”, and “our” mean CLOTREE and its seller/operator, Mayank Das, as applicable.
• “Customer”, “you”, and “your” mean any person who accesses the Platform, creates an account, browses products, places an order, purchases a product, or otherwise uses the Platform.

By accessing the Platform, creating an account, placing an order, purchasing a product, or using the Platform in any other manner, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to applicable law.

If you do not agree with these Terms, please do not use the Platform or place an order.

1. NATURE OF CLOTREE

CLOTREE is a consumer-oriented e-commerce platform through which products are displayed, promoted and sold directly by the seller/operator identified in these Terms.

The primary purpose of the Platform is to provide customers with a convenient digital environment in which they can:

• discover products;
• review product information;
• compare available options;
• place orders;
• make payments;
• receive products; and
• access applicable customer-support, return, refund and after-sales services.

CLOTREE is intended to make online shopping simpler, more convenient and more accessible.

1. SELLER AND OPERATOR INFORMATION

Brand Name: CLOTREE
Seller / Operator: Mayank Das
Website: www.clotree.com
Business Address: Rudwashwar, North Guwahati, Kamrup, Assam – 781030
Customer Support Email: contact@clotree.com
Grievance Officer: Daisy Das
Grievance Email: support@clotree.com
Any legally required registration, tax, business or regulatory information will be displayed or provided wherever applicable.

CLOTREE shall keep legally required seller and contact information reasonably accessible to customers.

1. ACCEPTANCE OF THESE TERMS

By using the Platform, you confirm that:

1. you have read these Terms;
2. you understand the principal terms applicable to your use of the Platform;
3. you agree to comply with these Terms;
4. you agree to the applicable policies referred to in these Terms; and
5. you are legally capable of entering into a binding transaction under applicable law.

For an online purchase, CLOTREE may require you to actively confirm acceptance of the Terms before submitting the order.

How the acceptance checkbox works

Before placing an order, the website may display a checkbox such as:

☐ I have read and agree to the CLOTREE Terms & Conditions, Privacy Policy, and applicable Returns & Refund Policy.

The checkbox should be empty by default.

The customer must actively tick the checkbox before completing the purchase.

This means the customer is given a clear opportunity to read the applicable terms and then affirmatively agrees to them.

1. ELIGIBILITY

You may use the Platform only if you are legally capable of entering into a binding contract under applicable Indian law.

If you are under the age of legal capacity, you should use the Platform only with the involvement and supervision of a parent or lawful guardian where required by law.

CLOTREE may refuse or restrict transactions where it reasonably believes that a user is not legally capable of entering into the transaction or where applicable law requires such restriction.

1. CUSTOMER ACCOUNT

Certain features may require you to create an account.

When creating or using an account, you agree to provide information that is accurate, complete and reasonably current.

You are responsible for:

• maintaining the confidentiality of your password or login credentials;
• protecting your account from unauthorised access;
• providing accurate contact and delivery information; and
• notifying CLOTREE if you reasonably suspect unauthorised access to your account.

You should not permit another person to use your account in a manner that violates these Terms or applicable law.

CLOTREE may restrict, suspend or terminate an account where reasonably necessary to protect the Platform, customers, payment systems or legal interests of the business.

1. USE OF THE PLATFORM

You agree to use CLOTREE only for lawful and legitimate purposes.

You must not:

• use the Platform for illegal activities;
• provide fraudulent or misleading information;
• impersonate another person;
• attempt to access another customer’s account;
• interfere with Platform security;
• introduce malware, viruses or malicious code;
• attempt to disrupt Platform operations;
• scrape or systematically copy Platform content without permission;
• misuse coupons or promotional benefits;
• manipulate ratings, reviews or transactions;
• use stolen or unauthorised payment credentials;
• exploit technical vulnerabilities for personal gain;
• place fraudulent orders; or
• otherwise misuse the Platform.

CLOTREE may take reasonable action against activity that violates these Terms or applicable law.

1. PRODUCT INFORMATION

CLOTREE attempts to provide accurate and useful information about products displayed on the Platform.

Product information may include:

• product name;
• description;
• photographs;
• specifications;
• size;
• quantity;
• colour or variant;
• price;
• applicable taxes;
• availability;
• warranty information;
• delivery information;
• return eligibility; and
• other relevant information.

CLOTREE makes reasonable efforts to maintain accurate product information, but minor variations may occur in photographs, colour, packaging, dimensions or appearance because of display settings, manufacturing changes, packaging updates or other legitimate reasons.

Where a product feature is materially important to the purchase, customers should review the detailed product information before ordering.

1. PRODUCT IMAGES

Product images are provided to help customers understand and evaluate products.

Actual products may occasionally differ slightly in colour, packaging or appearance from images displayed on a screen.

Such ordinary visual variations do not override any express product representation or any legally protected consumer right.

1. PRODUCT AVAILABILITY

Products shown on the Platform are subject to availability.

CLOTREE may update stock levels from time to time.

A product being visible on the Platform does not guarantee that it will remain available until the order is finally accepted or processed.

Where an ordered product becomes unavailable after payment, CLOTREE may cancel the affected order or item and process the applicable refund.

1. PRICING

All product prices displayed on the Platform shall be presented in Indian Rupees unless otherwise stated.

The total amount payable may include:

• product price;
• applicable taxes;
• delivery charges;
• applicable platform or service charges, if any;
• applicable discounts; and
• other charges specifically disclosed during checkout.

The final payable amount should be reviewed by the customer before placing the order.

CLOTREE aims to ensure pricing accuracy, but technical errors, typographical errors, synchronisation errors or other inadvertent mistakes may occasionally occur.

Where an obvious pricing error has occurred, CLOTREE may take reasonable corrective action, including cancelling an affected order where legally permitted.

Where a paid order is cancelled because of such an error, the amount actually paid by the customer for the cancelled order shall be appropriately refunded.

1. TAXES

Applicable taxes will be charged or collected in accordance with applicable law.

Where required, tax information may be reflected in invoices or transaction records.

Customers should ensure that billing information supplied during checkout is correct.

1. PROMOTIONS, DISCOUNTS AND COUPONS

CLOTREE may offer promotional prices, discount codes, coupons, cashback, gifts or other promotional benefits.

Every promotion may have specific terms concerning:

• validity;
• eligible products;
• minimum order value;
• maximum discount;
• customer eligibility;
• payment methods;
• geographical restrictions;
• redemption limits; and
• other conditions.

Promotional terms displayed with the relevant offer shall apply to that offer.

Unless expressly stated otherwise, promotions are not automatically combinable.

CLOTREE may restrict or reverse a promotional benefit where it reasonably determines that the benefit was obtained through fraudulent activity, misuse, technical exploitation, duplicate accounts or violation of the promotion’s conditions, subject to applicable law.

1. PLACING AN ORDER

When you place an order, you are requesting to purchase the selected products based on the information shown during the ordering process.

Before placing an order, customers should carefully verify:

• product;
• quantity;
• size or variant;
• colour, where applicable;
• delivery address;
• billing details;
• contact information;
• payment method; and
• final order value.

Once submitted, an order may enter processing immediately.

1. ORDER ACKNOWLEDGEMENT

After an order is successfully submitted, CLOTREE may send an acknowledgement by email, SMS, website notification, WhatsApp or another electronic communication method.

An order acknowledgement confirms that CLOTREE has received the order request.

Unless expressly stated otherwise, an acknowledgement does not necessarily mean that the order has been finally accepted for fulfilment.

CLOTREE may accept, reject or cancel an order for legitimate reasons in accordance with these Terms and applicable law.

1. ORDER ACCEPTANCE

An order will be treated as accepted in accordance with CLOTREE’s transaction process, ordinarily when CLOTREE confirms the order for fulfilment or dispatch.

Once the order is accepted, the transaction shall be governed by:

• these Terms;
• the product information applicable at the time of purchase;
• applicable return/refund terms;
• applicable shipping terms; and
• other transaction-specific terms communicated during checkout.

Electronic order records and communications may form part of the transaction record.

1. ORDER CANCELLATION BY CLOTREE

CLOTREE may cancel an order, in whole or in part, where reasonably necessary because:

• the product is unavailable;
• there is an obvious pricing or listing error;
• payment cannot be verified;
• the transaction appears fraudulent or unauthorised;
• delivery is not possible to the supplied address;
• the product becomes subject to a recall or legal restriction;
• a significant technical error affects the order;
• the transaction violates applicable law; or
• other legitimate circumstances arise.

Where a paid order is cancelled by CLOTREE, the applicable refund shall be processed in accordance with law and the applicable refund procedure.

1. CUSTOMER CANCELLATION

Customers may request cancellation in accordance with the CLOTREE Cancellation Policy and the stage of order processing.

Cancellation may become unavailable once an order has been dispatched or has reached a stage where cancellation cannot reasonably be reversed.

Where applicable, the amount eligible for refund will be processed according to the Cancellation Policy and applicable law.

CLOTREE will not impose a cancellation charge on a consumer after confirmation of purchase unless such charge is permitted by applicable law and is structured in accordance with the requirements applicable to e-commerce transactions.

1. SHIPPING AND DELIVERY

CLOTREE will provide available delivery information during or before checkout, including an estimated delivery period were reasonably possible.

Delivery times can be affected by:

• destination;
• product availability;
• logistics operations;
• weather;
• public holidays;
• transportation disruption;
• regulatory restrictions;
• incorrect customer information;
• unforeseen operational issues; or
• circumstances beyond reasonable control.

Delivery estimates are estimates unless expressly stated to be guaranteed.

Where applicable law provides a consumer remedy for delayed, deficient, defective or otherwise improper delivery, that remedy shall remain available.

1. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact information.

CLOTREE may not be able to complete delivery where:

• the address is incomplete;
• the address is incorrect;
• the destination is outside the serviceable area;
• the recipient is unavailable;
• delivery is repeatedly refused; or
• other reasonable delivery restrictions apply.

Where additional delivery costs arise because of information supplied incorrectly by the customer, those costs may apply only where lawfully permitted and properly disclosed.

1. DELIVERY ATTEMPTS

The logistics provider may make reasonable delivery attempts before marking an order unsuccessful.

Customers should remain available at the supplied address or use any available delivery-rescheduling facility.

Repeated unsuccessful deliveries may result in the order being returned to CLOTREE or the relevant fulfilment location.

The effect of such return on cancellation or refund will be handled according to the applicable policy and applicable law.

1. DAMAGED OR TAMPERED PACKAGES

Customers are encouraged to inspect the external condition of the package when delivered.

Where practical, customers should report visible damage, leakage, tampering or other obvious packaging problems as soon as reasonably possible.

Customers may be requested to provide photographs, videos or other information that helps CLOTREE investigate a delivery issue.

Reporting a problem after delivery does not automatically remove any consumer right that cannot legally be excluded.

1. RETURNS

Returns shall be governed by the separate CLOTREE Returns & Refund Policy.

The Returns & Refund Policy shall specify, among other things:

• eligible products;
• non-returnable products;
• return periods;
• acceptable return conditions;
• pickup arrangements;
• replacement conditions;
• refund conditions;
• inspection requirements; and
• customer responsibilities.

Where applicable law grants a consumer a right or remedy that exceeds the published return policy, the applicable law will prevail.

1. REFUNDS

Refunds shall be governed by the CLOTREE Returns & Refund Policy and applicable law.

Where a refund is approved, CLOTREE will process the refund through the applicable payment/refund mechanism.

Refund timing may depend on:

• payment method;
• banking systems;
• payment gateway processing;
• return verification;
• logistics processing;
• product inspection, where applicable; and
• other relevant circumstances.

Where a third-party payment provider processes the payment, the final credit may take additional processing time after CLOTREE initiates the refund.

1. REPLACEMENT AND EXCHANGE

Where replacement or exchange is offered, it shall be subject to the product-specific eligibility conditions and the CLOTREE Returns & Refund Policy.

Replacement or exchange availability may vary depending on:

• product category;
• stock availability;
• size or variant;
• nature of the defect;
• return condition; and
• applicable law.

Where replacement is not reasonably possible, an eligible refund or other remedy may be provided.

1. PRODUCT DEFECTS AND CONSUMER REMEDIES

Nothing in these Terms prevents a customer from exercising legally available rights relating to a product that is:

• defective;
• deficient;
• damaged;
• materially different from what was represented;
• incorrectly supplied;
• spurious; or
• otherwise, subject to a remedy under applicable consumer law.

CLOTREE will investigate legitimate complaints and provide an applicable remedy in accordance with its policy and applicable law.

1. WARRANTY

Where a product is covered by a manufacturer or seller warranty, the applicable warranty terms will be communicated through the product page, invoice, packaging or related documentation, as appropriate.

Warranty coverage may differ from product to product.

Customers should review:

• warranty period;
• covered defects;
• exclusions;
• service procedure;
• authorised service arrangements; and
• documentation requirements.

Nothing in these Terms removes a mandatory legal warranty or statutory consumer remedy.

1. PRODUCT USE AND SAFETY

Customers must use products according to the manufacturer’s instructions, warnings and intended purpose.

Customers must not misuse, modify or use a product in a manner that is contrary to applicable safety instructions.

Where products require age restrictions, specialised handling, installation or other safety conditions, customers must comply with those requirements.

CLOTREE may not be responsible for damage caused solely by misuse, unauthorised alteration or failure to follow reasonable safety instructions, except where applicable law provides otherwise.

1. PAYMENT METHODS

CLOTREE may provide payment through one or more methods, including:

• UPI;
• debit cards;
• credit cards;
• net banking;
• digital wallets;
• cash on delivery, where available; and
• other payment methods offered through authorised providers.

Available payment methods may vary by order, location, product, value or other transaction conditions.

1. PAYMENT PROCESSING

Payments may be processed through third-party payment gateways or financial service providers.

Customers agree to provide accurate payment information and to use only payment methods that they are authorised to use.

Where payment credentials are processed directly by a third-party payment provider, that provider’s systems and applicable security measures may apply to the payment transaction.

CLOTREE will handle payment-related information in accordance with its Privacy Policy and applicable law.

1. PAYMENT FAILURE OR PAYMENT DISPUTE

If a payment fails, is declined, is duplicated, is reversed, or appears to have been debited without a corresponding completed order, CLOTREE may investigate the transaction with the relevant payment provider.

Customers should avoid making repeated payments without checking the payment or order status where possible.

Where an amount has been incorrectly debited and is confirmed as refundable, CLOTREE will take reasonable steps to facilitate the applicable reversal or refund.

1. INVOICES AND RECORDS

CLOTREE may issue an invoice or other transaction record electronically.

Customers are responsible for providing accurate billing information where required.

Customers should retain invoices, order confirmations and other transaction records for their own reference.

Electronic records may be maintained by CLOTREE or authorised service providers subject to applicable law and the Privacy Policy.

1. CUSTOMER REVIEWS AND USER CONTENT

CLOTREE may allow customers to submit:

• product reviews;
• ratings;
• comments;
• photographs;
• videos;
• questions;
• feedback; or
• other content.

Customers remain responsible for the information they submit.

User content must not:

• be fraudulent;
• be deliberately misleading;
• violate another person’s rights;
• infringe intellectual-property rights;
• contain unlawful or harmful material;
• contain malware;
• impersonate another person; or
• violate applicable law.

CLOTREE may remove or restrict content that violates these Terms or applicable law.

CLOTREE may use legitimate customer reviews or feedback for improving and communicating about its products and services, subject to applicable law and privacy requirements.

CLOTREE will not knowingly represent a fabricated review as the independent opinion of a genuine consumer.

1. INTELLECTUAL PROPERTY

The CLOTREE brand and Platform may contain intellectual property including:

• names;
• logos;
• trademarks;
• graphics;
• software;
• website design;
• photographs;
• videos;
• text;
• product presentation materials;
• databases;
• interface elements; and
• other proprietary content.

Unless otherwise indicated, such material is owned by or licensed to CLOTREE or its relevant rights holder.

You may use the Platform for lawful personal shopping purposes.

You may not copy, reproduce, modify, publish, distribute, sell, licence, reverse engineer or commercially exploit CLOTREE’s proprietary content without permission, except where such use is legally permitted.

1. THIRD-PARTY SERVICES

CLOTREE may use third-party providers for:

• payment processing;
• logistics and delivery;
• cloud infrastructure;
• website hosting;
• analytics;
• communications;
• security;
• customer support; and
• other business functions.

Third-party services may have their own applicable terms and policies.

CLOTREE will remain responsible for its own obligations under applicable law.

1. PRIVACY AND PERSONAL DATA

CLOTREE may collect and process personal data necessary for purposes such as:

• account creation;
• order processing;
• payment;
• delivery;
• customer support;
• refunds and returns;
• fraud prevention;
• security;
• legal compliance;
• service improvement; and
• other lawful purposes.

Personal data will be handled in accordance with the CLOTREE Privacy Policy and applicable data-protection law.

The Privacy Policy forms part of the broader framework governing use of the Platform.

1. COOKIES

CLOTREE may use cookies and similar technologies for legitimate purposes such as:

• maintaining website functionality;
• remembering preferences;
• improving performance;
• analysing usage;
• security; and
• other permitted business purposes.

Where applicable law requires consent or a specific notice, CLOTREE will provide the required mechanism.

Further details should be provided in the CLOTREE Cookie Policy.

1. COMMUNICATIONS

By creating an account or placing an order, you may receive service-related communications concerning:

• orders;
• payments;
• dispatch;
• delivery;
• returns;
• refunds;
• account security;
• important changes to services; and
• customer support.

Marketing communications, where applicable, will be handled in accordance with applicable law and available customer preferences.

Essential transaction-related communications may continue where necessary.

1. CUSTOMER SUPPORT

Customers may contact CLOTREE through the official support channels published on the website.

Customer support may assist with:

• order status;
• delivery;
• returns;
• replacements;
• refunds;
• product information;
• payment issues; and
• other transaction-related questions.

Customers should provide their order number and relevant transaction information wherever possible.

1. GRIEVANCE REDRESSAL

CLOTREE will maintain a grievance-redressal mechanism for customers.

Customers may submit grievances through the contact methods published on the Platform, including applicable email, telephone or website-based mechanisms.

Grievance Officer

Name: Daisy Das
Designation: Grievance Officer
Email: support@clotree.com
Where required, CLOTREE will provide a mechanism through which customers can obtain a complaint or ticket number for tracking.

CLOTREE will acknowledge consumer complaints within 48 hours and will process and seek to redress them within the period required by applicable law, including the applicable one-month period prescribed for grievance redressal.

The Department of Consumer Affairs’ e-commerce guidance specifically calls for publishing the Grievance Officer’s contact details and providing mechanisms for complaints through phone, email or website, with complaints to be redressed within one month.

1. FRAUD PREVENTION

CLOTREE may use reasonable fraud-prevention and transaction-security measures.

These may include:

• payment verification;
• order verification;
• account monitoring;
• unusual-activity detection;
• transaction review;
• identity verification where reasonably necessary; and
• other lawful security controls.

Where there are reasonable grounds to suspect fraud, unauthorised activity or unlawful conduct, CLOTREE may delay, restrict or cancel a transaction, subject to applicable law.

1. ACCOUNT RESTRICTION OR TERMINATION

CLOTREE may restrict, suspend or terminate an account where reasonably necessary because of:

• fraud;
• repeated misuse;
• unlawful activity;
• abuse of returns or refunds;
• payment fraud;
• manipulation of promotions;
• security risks;
• infringement of intellectual-property rights; or
• material violation of these Terms.

Account action will be taken subject to applicable law.

Any consumer rights that cannot legally be removed will remain unaffected.

1. PLATFORM AVAILABILITY

CLOTREE aims to provide a reliable Platform, but continuous availability cannot always be guaranteed.

The Platform may occasionally be unavailable or partially unavailable because of:

• maintenance;
• updates;
• technical failures;
• infrastructure issues;
• cybersecurity events;
• internet or telecommunications failures;
• payment or logistics provider outages;
• government restrictions; or
• other circumstances beyond reasonable control.

CLOTREE may update, modify, suspend or discontinue features where reasonably necessary.

1. WEBSITE INFORMATION AND ERRORS

CLOTREE makes reasonable efforts to maintain accurate website information.

However, the Platform may occasionally contain:

• typographical mistakes;
• technical errors;
• outdated information;
• temporary display errors; or
• other inadvertent inaccuracies.

CLOTREE may correct such information as reasonably necessary.

No website correction shall remove a consumer right or remedy that has already arisen under applicable law.

1. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, CLOTREE will not be liable for indirect or consequential losses arising solely from use of the Platform where such limitation is legally valid.

However, nothing in these Terms is intended to exclude or limit:

• liability that cannot legally be excluded;
• statutory consumer rights;
• mandatory product or service remedies;
• liability arising from fraud where exclusion is unlawful;
• intentional misconduct where limitation is unlawful; or
• any other liability that applicable law does not permit CLOTREE to exclude.

1. CUSTOMER INDEMNITY

To the extent legally permitted, you may be responsible for losses or claims directly caused by your:

• unlawful use of the Platform;
• intentional violation of these Terms;
• fraud;
• deliberate misconduct; or
• infringement of another person’s rights.

This clause does not make the customer responsible for liabilities that are legally attributable to CLOTREE itself or that cannot lawfully be shifted to the customer.

1. CONSUMER RIGHTS ARE NOT WAIVED

Nothing in these Terms is intended to take away or unlawfully restrict any consumer protection, statutory remedy or legal right that applies to your transaction.

Where applicable law gives the customer a greater right or protection than a provision in these Terms, the applicable law will prevail.

This is an important principle of these Terms.

1. FORCE MAJEURE

CLOTREE shall not be responsible for delay or failure caused by circumstances beyond reasonable control, which may include:

• natural disasters;
• extreme weather;
• war;
• civil unrest;
• government restrictions;
• epidemics or public emergencies;
• transportation disruption;
• major infrastructure failures;
• telecommunications outages;
• widespread cyber incidents;
• labour disruption; or
• other comparable events.

This clause does not remove any mandatory statutory consumer remedy.

1. THIRD-PARTY LINKS

The Platform may contain links to external websites or services.

Such links may be provided for convenience.

CLOTREE does not necessarily control third-party websites or services and is not responsible for their independent policies, content or practices.

Customers should review the relevant third-party terms before using third-party services.

1. CHANGES TO THESE TERMS

CLOTREE may update these Terms from time to time because of:

• changes in law;
• changes in business operations;
• changes in Platform functionality;
• security improvements;
• new services;
• technical developments; or
• other legitimate reasons.

The revised Terms will be published on the Platform with an updated “Last Updated” date.

For material changes, CLOTREE may provide additional notice where appropriate or required by law.

The Terms applicable to an already completed transaction will generally be those applicable at the relevant time of purchase, subject to mandatory legal requirements.

1. SEVERABILITY

If a provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary where legally permitted.

The remaining provisions shall continue in effect.

1. NO WAIVER

If CLOTREE does not immediately enforce a provision of these Terms, that does not mean CLOTREE has permanently waived that provision or any other right.

1. ASSIGNMENT

Customers may not transfer their rights or obligations under these Terms where such transfer is prohibited by applicable law or these Terms.

CLOTREE may transfer or assign its business rights and obligations in connection with a legitimate business restructuring, sale, merger or reorganisation, subject to applicable law.

1. ELECTRONIC RECORDS

Electronic records relating to:

• customer accounts;
• orders;
• payments;
• invoices;
• delivery;
• communications;
• returns;
• refunds; and
• customer support

may be maintained by CLOTREE or its authorised service providers, subject to applicable law.

Such electronic records may form part of the evidence of a transaction or communication.

1. ELECTRONIC COMMUNICATIONS

You consent to receiving permitted communications electronically through email, SMS, website notifications, WhatsApp or other appropriate electronic channels.

Electronic communication may be used for order confirmations, invoices, delivery information, support communications, security notices, policy updates and other transaction-related purposes.

1. GOVERNING LAW

These Terms are governed by the laws of India.

Any dispute arising out of the use of the Platform or purchase of products shall be handled in accordance with applicable Indian law.

Subject to applicable consumer-protection rights, matters may be brought before a court, consumer commission, tribunal or other authority having jurisdiction under applicable law.

Nothing in this section prevents a consumer from exercising a statutory right to approach an appropriate consumer forum or authority.

1. CUSTOMER NOTICE

Before completing an order, customers are encouraged to review:

• the product description;
• product price;
• taxes and additional charges;
• delivery information;
• cancellation conditions;
• Returns & Refund Policy;
• warranty information, where applicable;
• Privacy Policy; and
• these Terms & Conditions.

By proceeding with the purchase after being provided with this information and completing the required affirmative acceptance step, the customer agrees to the applicable terms subject to applicable law.

1. BUSINESS AND LEGAL INFORMATION

Brand: CLOTREE
Seller / Operator: Mayank Das
Website: www.clotree.com
Business Address: Rudwashwar, North Guwahati, Kamrup, Assam – 781030
Email: contact@clotree.com

Grievance Officer: Daisy Das
Grievance Email: support@clotree.com
Where applicable, GSTIN, tax registration details or other mandatory statutory information should be displayed using the exact information contained in the official records.

1. CONTACT US

For general questions, product enquiries, order-related issues or customer support:

CLOTREE
Seller / Operator: Mayank Das
Website: www.clotree.com
Email: contact@clotree.com

For formal consumer grievances, please use the Grievance Officer details published on the Platform.

1. FINAL ACCEPTANCE

By using the Platform and, where required, actively selecting the acceptance checkbox before placing an order, you confirm that:

• you have been given an opportunity to review these Terms;
• you understand the applicable terms governing your transaction;
• you agree to these Terms;
• you agree to the applicable Privacy Policy and other relevant policies; and
• you understand that your purchase remains subject to applicable Indian law.

Thank you for choosing CLOTREE.

CLOTREE is committed to building a transparent, convenient and customer-focused online shopping experience.